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Water & Sewage Damage

A short response time is critical when water damage occurs. As more time passes before the extraction and drying process begins, the more damage the property will endure. With the largest fleet and most drying equipment in New York, we are prepared to handle any emergency situation. Our advanced technology, on-call certified restoration technicians and project managers allow Quick Response to assist you with the fastest response time.

Drying and Dehumidification Process

Quick Response uses a combination of industrial extractors, drying fans and dehumidifiers to properly dry your property. Our equipment can remove moisture from the effected areas you can see as well as from walls and in ceiling cavities that you cannot. Our trained professionals are certified by the IICRC, a non-profit certification body that monitors educational programs and standards for the inspection, cleaning and restoration service industry.

When working with Quick Response after water and sewage damage occurs at your property, you can expect the following procedure to occur. We will:


  1. Assess the damages that have occurred and the safety of the jobsite
  2. Proceed with the emergency extraction of water
  3. Set up drying equipment and move forward with the appropriate removal of saturated areas
  4. Recommendations and rechecks provided by our certified restoration technicians and project managers
  5. Follow with repairs and reconstruction


Once your drying equipment is set up, it is important that it remain running for 24 hours per day to properly dry out your property.

Our team of certified restoration technicians, project managers and project directors will help you get back to normal, FASTER. It’s important to contact your insurance company to inform them that a loss has occurred at your property. Quick Response works directly with you to ensure that the claims process goes smoothly, helping to minimize any disruption to your life.

Sewage Cleanup

Sewage damage and sewage backups can be very toxic and harmful to your health. It is important to act as quickly as possible to get the area cleaned. Our certified restoration technicians are trained to properly extract and remove wastewater from your property, after which our technicians will treat the affected area.

Are you struggling with water or sewage damage? Contact us, and our certified restoration technicians will act immediately to respond to your emergency.

Don’t wait. When disaster strikes, call Quick Response.

Water & Sewage Damage

It is important to contact your insurance company to inform them that a loss has occurred.

Water & Sewage Damage FAQs

What are the categories and classes of water damage, and how do I know what kind I have?

Understanding the different categories and classes of water damage is an important step in the drying process, and your Quick Response restoration technician will help you determine which have happened at your property.

The “category of water” refers to both the source and quality of water after it contacts building materials. There are three different categories of water damage:

Category One – Originates from a clean water source and does not pose significant health threats. Examples of clean water are broken water supply lines and sink overflows.

Category Two – Contains significant contamination and has the potential to cause negative health effects. Examples of this type of water source are discharge from dishwashers or washing machines and broken toilet bowls with urine but no feces.

Category Three – Is grossly contaminated and contains harmful agents. Examples of these water sources are sewage backups and flooding from groundwater.

Each of these categories can deteriorate to the next level without fast and proper actions taken.

The “class of water” refers to the initial amount of water and the anticipated rate of evaporation. There are four classes of water:

Class One – Only part of a room or area is wet with minimal moisture and little or no carpet or padding wet.

Class Two – An entire room is wet, and there is wet carpet and padding as well as water that has wicked up walls less than 24 inches.

Class Three – Water may have come from above, with moisture intrusion to ceilings, walls, floors, insulation and carpeting.

Class Four – Materials with a very low porosity are wet, such as brick, concrete and plaster.

How much does it cost to repair water damage and do I need an estimate prior to the work beginning?

Each water damage restoration project is different. It is often difficult to provide an accurate estimate for work to be completed, as there are multiple variables that will determine how long the drying equipment will need to remain in place. Quick Response uses a computer software program that is recognized throughout the insurance industry to generate our billing. Itemized billing is prepared once the structure has been properly dried. You or your insurance company will be billed for work completed.

Can my carpet and pad be salvaged after water damage?

An experienced water restoration will be able to determine if your carpet and pad can be salvaged. Factors that are considered when making this decision include the age and condition of the carpet at the time of the water loss, the length of time the carpet was exposed, the source of the water damage and the temperature of the water.

How long will it take to dry out my property?

The average water loss process takes three to five days, and depending on the extent of the damage, may take longer. Our restoration technicians will monitor the progress of the job daily. Utilizing state of the art moisture meters to measure the amount of moisture remaining in your building structure, equipment will be added, removed or relocated to assure the fastest results possible. Equipment left on site should remain running and should only be moved by one of our experienced restoration technicians.

Do I have a choice in the restoration company I choose to restore my property or must I use the company my insurance provider recommends?

Often when you report a loss to your insurance company, they will recommend one of their preferred vendors. Under the law, it is your right to determine which company will perform the work in your home or business. Quick Response has the best interest of its clients in mind every time.

I am unable to stay at my home while repairs are being completed. What will happen to my belongings?

Quick Response can handle this process from start to finish. First, the team will complete a “pack out” of your home, where all salvageable items are itemized and removed from the home. They will be stored at our 30,000-square-foot heated and secured warehouse, where they will be dried, deodorized and cleaned. Your items will be stored here until you are ready to return to your home or to another residential location.

How can I prevent water damage to my home?

There are a number of steps you can take to prevent water from damaging your home.

  • Begin with regular roof maintenance. Your roof is “out of sight and out of mind,” so it is easy to forget to maintain it until you have unsightly water damage from a leak. Regular inspections can prevent problems before they begin.
  • Outside walls, doors and windows should be inspected each spring and fall for unusual wear and tear. Water and moisture can penetrate these common areas if they are not maintained regularly.
  • Today’s well-built, well-insulated homes can trap excess moisture and condensation inside, especially if you have inadequate ventilation. Good preventative maintenance can help eliminate future water damages.

Testimonials

At Quick Response, we minimize the chaos property owners experience after a disaster by providing comprehensive and well-coordinated cleaning, restoration, and reconstruction services. Our business grows as our satisfied customers and insurance contacts recommend our services to those in need.
- Vincent Laurenzo
President, Quick Response

Are you a recent Quick Response customer, and want to fill out your own testimonial?

  • Quick Response

    2077 Route 9
    Round Lake, NY 12151

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    Phone: 518.899.7090
    Toll Free: 1.888.214.8057
    Fax: 518.899.7091

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